To make a claim

To make a claim, you must ensure that:

  • Your membership is current and up to date.
  • Any Accident must be reported within three days.
  • At the time of the accident, you must obtain full details of all vehicles & persons involved in the accident, together with details of any independent witnesses. These details will need to be completed on the claim form.
  • Vehicles must be taken to our Recommended Repairer as stated in the PDS.
  • Members Taxis that require towing following an accident must be towed directly to the Repairer. Refer to Towing Costs in the PDS.


Frequent Ask Question

Question: 1    What proof of ownership documents do I need?
Answer:          Documents such as purchase records, credit card statements, and owner’s handbooks will help. When you speak to a claims consultant, they’ll let you know what you need to provide to help us process your claim.

Question: 2    What should I do if someone makes a claim against me?
Answer:         Notify us of your claim by calling 1300 176 282 and one of our claims consultants will walk you through the application process.

Question:  3     Is UBER provide full insurance according to the Australian Law?
Answer:           No, uber cover only part of claims, but UBER does not claim entirely, As per Australian insurance framework.

Question:  4    Should I need to tell the insurance provider that I am using vehicle for Rideshare.
Answer:          Yes, it is necessary to provide correct information about the use of vehicle.